Consulting T &C
Our standard terms and conditions are as follows:
“Agreement” means the agreement based on these terms and conditions between the Company and the Client for the Software and/or performance of the Services;
“Client” means the person, firm or company purchasing the Software and or Services from the Company;
“Company” means Crystal Options Ltd or another company in its group which is entering into the Agreement;
“Default” means any breach of the obligations of either party (including but not limited to fundamental breach or breach of a fundamental term) and/or any actionable default, act, omission, negligence or mis-statement of either party, its employees, agents or sub-contractors in connection with or in relation to the subject of this Agreement and in respect of which such party is liable to the other;
“Intellectual Property Rights” means any and all design rights, utility models, patents, inventions, service marks, logos, business names, trademarks (whether registered or unregistered), internet domain names, copyright, rights in databases, data, source codes, reports, drawings, specifications, know-how, trade secrets, confidential information, software designs and/or other materials, semi-conductor rights, topography rights, rights in the nature of unfair competition and the right to sue for passing off and any other equivalent rights whether or not registered or capable of registration and whether subsisting in the United Kingdom or any other part of the world together with all or any related goodwill;
“Services” means the services provided by the Company to the Client including, but not limited to, management consultancy and advisory services;
“Site” means the premises at the address for delivery of the Services set out in the Statement of Work;
“Statement of Work” means the document setting out the Services and the rates for such work;
“Termination Date” means the date specified in the Statement of Work when this Agreement shall end unless terminated earlier.
The Client shall provide to the Company access to such resources during normal business hours and shall procure all licences as the Company shall require to perform its obligations under the Agreement.
In consideration of payment of the fees set out in the Statement of Work the Company shall provide the Services in accordance with the Statement of Work and these terms and conditions.
3.Payment of fees
The Company shall invoice the Client for payment of the fees and the Client shall pay them to the Company as specified and at the time stated in the Statement of Work (the “Due Date”).
4.VAT and payment
All sums payable under this Agreement are stated exclusive of UK Value Added Tax and/or equivalent taxes in other countries which will be added and payable by the Client at the applicable rate and all sums due shall be paid without set-off, counter claim or deduction.
Where the payment of any invoice or any part of an invoice is not made in accordance with this Agreement, the Company, without prejudice to its other rights under this Agreement or in law, shall be entitled to:-
5.1 charge interest ( both before and after judgement) on the outstanding amount at the rate of 4 per cent per annum above the Company’s bank’s base rate from the Due Date until the date of payment in full; and/or
5.2 suspend and/or withhold any services to be performed by the Company for the Client under this Agreement or any other arrangement; and/or
5.3 terminate this Agreement.
In addition to the fees for Services the Client shall reimburse all expenses reasonably and properly incurred by the Company in the performance of the Services at any location including but not limited to travel, subsistence and accommodation expenses. Such expenses will be recharged at cost. The Company shall maintain adequate records of such expenses and, at the Client’s reasonable request, shall produce copies for inspection. These expenses may be invoiced monthly in arrears detailing the nature of the expense incurred and the person who incurred the expense. The Company will agree with the Client in advance the nature and scope of these expenses.
The fees set out in the Statement of Work shall either be stated as fixed or on a time and materials basis. In any case other than fixed fee arrangements all timetables for work and/or performance dates are estimates only and such work will be performed on a daily rate basis. The Company will be entitled to increase any Fees due under this Agreement, by giving the Client 30 days’ written notice.
The Company and the Client agree that when the Company’s staff including its agents and sub-contractors, are present on the Client’s premises they shall be fully appraised by the Client of all rules, regulations and policies relating to the health and safety of personnel and security on those premises and they shall comply with such rules, regulations, procedures and policies. The Client is entitled to deny access to the Site to any of the Company’s staff who in the Client’s reasonable opinion constitute a threat to the Client’s security or that of its Site, systems or equipment.
The Company shall use reasonable endeavours to retain personnel allocated to provide the Services but where it has no reasonable alternative but to replace such personnel, the Company shall give the Client reasonable prior written notice and will use reasonable endeavours to replace the personnel with personnel of similar experience and qualification and unless the replacement has occurred for reasons beyond the reasonable control of the Company, the Company shall bear the cost of training such replacement personnel.
Each of the Client and the Company agrees that for the period of the Agreement and until expiry of twelve months after termination of the Agreement it shall not without the prior written agreement of the other party knowingly employ or engage on any basis or offer employment or engagement to any staff of the other party who have been associated with the provision of the Services to the Client.
If either party breaches clause 10, the party in default shall be liable to pay the other party liquidated damages of an amount equal to the greater of (i) £50,000; and (ii) an amount equal to the person’s aggregate annual gross remuneration package (calculated as at the date of termination of that staff member’s employment with that other party) and the parties agree that this is a reasonable pre-estimate of the likely loss a party will suffer as a result of a breach of clause 10.
During the provision of the Services the Company shall provide periodic status reports setting out the progress of the Services at intervals agreed by the parties. The parties shall hold progress meetings if one of the parties requests this by giving at least one week’s prior written notice.
13.Scope of the Services
The nature and extent of the Services shall be set out in the Statement of Work but at any time prior to completion of the Services either party may request a change to them by notice in writing to the other party. Each party has the right to reject the change request but shall not do so unreasonably. The Company shall provide the Client with an estimate of the fees for the proposed changed Services and, in cases of change requests made by the Client, the Company reserves the right to charge the Client for costing the change request at its then daily rates. If the parties agree to implement the change, details of the change and the fees, timetable of work and/or delivery dates shall be set out in a further Statement of Work signed by both parties and shall then be deemed to be incorporated into the Agreement.
The Company shall perform the Services with reasonable care and skill. The Client will promptly notify the Company of any breach of the warranties contained in the Agreement as soon as practicable upon becoming aware of it and use reasonable endeavours to do so within 14 days. The Company will be entitled and obliged to remedy such breach within a reasonable time from receipt of notification (which shall not be greater than 30 days unless otherwise agreed between the parties). This Clause 14 states the Company’s entire liability with regard to any breach of the warranties contained in the Agreement.
15.No implied terms
Except as expressly stated in these terms and conditions, all warranties, undertakings, duties, terms and conditions, whether express or implied by statute, common law or otherwise (including but not limited to fitness for purpose) are excluded to the fullest extent permitted by law.
Where the Services result in the production of reports, software or other materials (“Deliverables”) such Deliverables shall be submitted to the Client in draft form for the Client’s review and the Client shall provide the Company with written feedback on those Deliverables. The Company will incorporate agreed changes to the draft Deliverables and then issue them to the Client. If the Client does not provide any written feedback in relation to the Deliverables within fourteen days of issue, those Deliverables shall be deemed to be in final form. The Services shall be deemed to be completed upon the issue of all Deliverables in final form and/or upon the completion of all activity set out in the Statement of Work.
The successful and timely performance by the Company of the Services is dependent upon the Client’s prompt performance of its obligations under the Agreement. The Client agrees to make available to the Company an authorised representative who will:
17.1 be authorised to make binding decisions for the Client with regard to the Agreement, including any change to the Services;
17.2 review all documents, including the draft Deliverables, provided by the Company for review so that corrections or changes may be made by the Company; and
17.3 provide the Company with all reasonable information and documentation concerning the Client’s operations and activities which may be required by the Company for the performance of the Services. The Client will be responsible and liable for all third party actions or omissions where such third party are under the control of the Client.
Where participation by, or access by the Company to, the Client’s staff is necessary for the performance of the Services, the Client agrees that such staff will have the appropriate skill, qualifications and experience and will be available at the times agreed by the parties.
19.Rights in the Deliverables
To the extent that the Deliverables or any document, software, data or other material developed by the Company in the course of performing the Services constitutes an original work or includes or incorporates a pre-existing work or proprietary item of the Company all right, title and interest (including all Intellectual Property Rights) shall be and remain vested in the Company. Subject to payment of all fees due under the Agreement, the Company grants to the Client a non-exclusive licence to use the same to the extent necessary to enable the Client to possess and use the Deliverables for its internal business only.
The Client and the Company shall retain all right, title and interest (including all Intellectual Property Rights) in all documents, software, data or other materials which constitute the pre-existing works or proprietary items belonging to them respectively and which are provided for use in connection with the performance of the Services. The Client grants to the Company a non-exclusive royalty free licence to use these items belonging to the Client to perform the Services. Upon termination of the Agreement the Company shall return to the Client or destroy, at the Client’s option, such documents, software, data or other materials, provided that if the Client does not notify the Company of its election within one (1) month following termination, the Company shall be entitled to dispose of those items in any reasonably appropriate manner.
21.Intellectual Property indemnity
Subject to the terms of this Agreement the Company shall indemnify the Client against any loss, claims, damages or expenses (including reasonable costs) that may be incurred or suffered by the Client in respect of any claim or action that the possession or use of the Deliverables by the Client in the manner envisaged by the Agreement infringes the Intellectual Property Rights of any third party (an “Intellectual Property Infringement”) provided that the Client:
21.1 gives notice to the Company of any Intellectual Property Infringement as soon as reasonably practicable on becoming aware of it;
21.2 gives the Company the conduct of the defence to and any settlement negotiations in relation to any claim or action in respect of any Intellectual Property Infringement and does not at any time admit liability or attempt to settle or compromise the claim or action without prior consultation with and written consent of the Company which shall not be unreasonably withheld or delayed; and
21.3 acts in accordance with the reasonable wishes of the Company and gives the Company such assistance as the Company shall reasonably require in respect of the conduct of the defence.
Neither party excludes or limits liability to the other party for:
22.1 death or personal injury caused by its negligence or that of its subcontractors or agents;
22.2 fraud; or
22.3 breach of the implied terms as to title as set out in section 12 Sale of Goods Act 1979 or section 2 Supply of Goods and Services Act 1982.
23.Limitation of liability
Subject always to clause 22, the entire aggregate liability of the Company under or in connection with the Agreement, whether for tort (including negligence) misrepresentation, breach of contract, breach of common law or otherwise, shall not exceed one hundred percent (100%) of the fees paid to the Company by the Client in any twelve month period prior to the relevant claim arising.
Subject to clause 22 in no event shall the Company be liable for:
24.1 indirect, pure economic or consequential loss or damage; or
24.2 expenses or loss of profits; or
24.3 loss of revenue, loss of contracts or loss of opportunity; or
24.4 loss of or damage to goodwill; or
24.5 loss of anticipated savings or opportunity; or
24.6 loss of or loss of use of data and/or corruption of data; or
24.7 business interruption; or
24.8 aggravated, punitive, exemplary and/or special damages; or
24.9 loss or damage incurred by the Client as a result of third party claims; or
24.10 any loss or damage to the extent that it is caused by or results from any use of the Deliverables by the Client in any manner other than that for which they were provided.
If for any reason the exclusion of liability in clause 24 is void or unenforceable, in whole or in part, the Company’s total liability for all loss or damage under the Agreement shall be as provided in clause 23. Each of the limitations and exclusions in clauses 23 and 24 is a separate limitation or exclusion which shall apply and survive even if, for any reason, one or other of them is held inapplicable or unreasonable in any circumstances. The limitations and exclusions in this Agreement shall survive any termination or expiry of this Agreement.
The Company shall effect and maintain adequate insurance cover at its own cost with a reputable insurance company to cover the liability accepted by it under the terms of the Agreement and shall, at the Client’s reasonable request, produce reasonable evidence of the insurance policy.
The client shall be responsible for IT security in accordance with industry best practices including the ISO27000 Series in connection with the performance of its obligations.
Unless already known or in the public domain or required by law the parties undertake at all times to keep confidential and not to use or to disclose to any third party without the other party’s prior written consent any confidential information supplied by the other party or obtained as a result of the Agreement (or any discussions prior to execution of the Agreement) including all information (in whatever form) relating to the other party’s business, technology and customers and the terms of the Agreement. The parties shall procure that any third party or subcontractor to whom information is disclosed pursuant to the Agreement is made aware of and complies with obligations of confidentiality equivalent to those set out in these terms and conditions.
The parties agree that information is not to be regarded as confidential information and that the receiving party will have no obligation with respect to any information which that party can demonstrate:-
29.1 was already known to it and at its free disposal prior to its receipt from the disclosing party;
29.2 was subsequently disclosed to it lawfully by a third party who did not obtain it (whether directly or indirectly) either from the disclosing party or under any obligation of confidence;
29.3 was in the public domain at the time of receipt by the receiving party or had subsequently entered into the public domain other than by reason of the breach of the provisions of this Clause or of any obligation of confidence;
29.4 is disclosed by the receiving party in compliance with a legal requirement of a Government agency or otherwise where disclosure is required by the operation of law, on condition that it gives the other party reasonable prior written notice of the proposed disclosure to allow that party to intervene.
30.Breach of confidence
Each party shall promptly inform the other if it becomes aware of any breach of confidence by any person and shall give the other party all reasonable assistance in connection with any proceedings which it may institute against such person.
31.Termination – Default
Either party may terminate the Agreement forthwith by notice in writing to the other party where the other Party has committed a material Default and where such Default is capable of remedy has failed to remedy such Default within thirty (30) days of receiving notice specifying the Default and requiring its remedy.
32.Termination – insolvency
Either party may terminate the Agreement forthwith by notice in writing to the other party if the other party is unable to pay its debts as they fall due or if any action, application or proceeding is made with regard to it for:
32.1 a voluntary arrangement or composition or reconstruction of its debts;
32.2 its winding-up or dissolution;
32.3 the appointment of a liquidator, trustee, receiver, administrative receiver, administrator or similar officer;
32.5 any similar action, application or proceeding in any jurisdiction to which it is subject.
Unless terminated earlier the Agreement shall continue until the Services have been fully performed and all fees and expenses have been paid.
34.Consequences of termination
Termination of the Agreement shall not prejudice or affect any right of action or remedy which shall have accrued or shall accrue to either party and all provisions which are to survive this agreement or impliedly do so shall remain in force and in effect.
Neither party shall be liable for any delay or failure to perform its obligations under the Agreement where such delay or failure is due to circumstances beyond its control (“Force Majeure Event”) provided that as soon as reasonably possible after the start of the Force Majeure Event, the affected party notifies the other party of the Force Majeure Event, the date on which it started, its anticipated duration and the anticipated effect of the Force Majeure Event on the affected party’s ability to perform its obligations.
Each party undertakes to the other party to comply with the Data Protection Act 1998 and shall procure that its employees, agents and subcontractors shall observe the provisions of that Act.
A person who is not a party to the Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any term of the Agreement.
Any notice to be given under the Agreement must be in writing and delivered to the registered office address or principal place of business of the party to be served and shall be deemed served two days after despatch by first class post or immediately on delivery if hand delivered.
39.Variation and waiver
No failure, delay, relaxation or forbearance on the part of either party in exercising any power or right under the Agreement shall operate as a waiver of such power or right or of any other power or right. Any change to the Agreement shall only be valid if it is in writing and signed by the parties.
The Agreement is personal to the Client and the Client shall not assign the benefit of or any interest in or subcontract any obligation under the Agreement.
Except to the extent of any misrepresentation or breach of warranty which constitutes fraud, these terms and conditions and the Statement of Work together constitute the entire agreement between the parties relating to the subject matter of the Agreement.
42.Law and Jurisdiction
The Agreement shall be governed by and construed in accordance with Laws of England and Wales and each party agrees to submit to the exclusive jurisdiction of the English Courts.
Registration and Booking
1. Registration with Crystal options online (creating an account)
Before you book onto e-learning course we require you to register to create an account and provide certain information about yourself. In doing this, you agree to:
Provide true, accurate, current and complete information about yourself as prompted by the relevant registration form.
Maintain and promptly update the data we hold by logging into your account and updating via ‘My profile’.
2. Booking a face-to-face training or e-learning course
Face-to-face training and e-learning courses can be booked via the booking forms available on the Crystal options website.
On submission of the face-to-face training course or e-learning course form you will receive an automated summary email of your selection.
Crystal options will accept your offer by entering your booking onto our system and send you an email confirming that you have been booked together with information on starting your learning.
3. Prices, discounts and sales taxes/VAT
Notice of new pricing will be given in advance, but Crystal options reserves the right to change prices listed without notice.
Early bird discounts (15% off the course fee) are available on face-to-face training courses. The early bird discount applies to Crystal options courses only (excludes other professional fees). The discount is not available in conjunction with any other offer and places are subject to availability.
If three or more people book onto the same face-to-face training course from the same organisation they qualify for a 10% discount off the combined course fees. Places are subject to availability.
Fees must be paid at the point of booking via our secure online payment process. If you have an applicable discount code this must be entered at the time of booking, as the discount cannot be applied retrospectively.
We cannot invoice for fees, or accept payment, by instalments.
All major credit and debit cards are accepted. A receipt will be sent to you by email confirming payment. Crystal options will receive the information needed to verify and authorise your payment card and to process your order and is under strict legal and contractual obligations not to disclose this information to third parties.
Please note that if you do not provide accurate details (including type of card and number) or if your credit card company does not authorise payment, your application will be deemed void. Crystal options will not accept any liability for costs incurred as a result of applications deemed void in this manner.
Sales taxes (VAT, TVA etc.) are charged at the applicable rate depending on the product and/or customer.
1. Crystal options face-to-face training courses
After booking onto a face-to-face training course you will be given access to the Learning Zone from the date your booking is processed until 14 days after your training course is complete. By using the Learning Zone you agree to these Terms and Conditions, if you do not agree to these terms, you cannot use the site.
Whilst we make every effort to keep changes to the site to a minimum, we reserve the right to make any amendments to the terms and conditions at any time to reflect changes affecting our business, including but not limited to, changes in technology, payment methods and legal and regulatory requirements. By continuing to use this site you agree to accept any changes made to the terms and conditions.
The face-to-face training course fees include: tuition on the day(s), all relevant course materials in hard copy (but please note that under no circumstances will any electronic version be provided, whether before, during or after the training course), and refreshments.
1.1 Ownership and intellectual property rights
All Learning Zone materials, whether on the Crystal options website or at a Crystal options training day, are owned by the Crystal options. All intellectual property rights in all materials available from the Learning Zone, including the design, graphics and text of all printed materials and the audio of all webinars and podcasts, are owned by Crystal options. No Learning content may be copied, reproduced, uploaded, posted, displayed or linked to in any way, in whole or in part, without the Crystal options’ prior permission. Any such use is strictly prohibited and will constitute an infringement of the Crystal options’ intellectual property rights.
1.2 Special requirements at the face-to-face training course
Crystal options will make every effort to accommodate special requirements that have been notified in advance on the booking form.
1.3 Health and safety at the face-to-face training course
You must comply with all health and safety rules and regulations and any other reasonable security requirements that apply at the premises at which the training courses are provided.
Crystal options reserves the right to remove any delegate from a training course whose behaviour is deemed inappropriate by the Crystal options team or its trainers. In these circumstances, Crystal options will neither refund any fees nor reimburse any other costs.
Crystal options shall provide such trainers to present the training course as it, in its sole discretion, deems fit and Crystal options shall be entitled at any time to substitute any trainer with any other person who, in the Crystal options sole discretion, it deems suitably qualified to present the relevant course.
The Crystal options does not accept responsibility for anyone acting as a result of information in, or views expressed on, its training courses including course materials. Opinions expressed are those of individual trainers and not necessarily those of the Crystal options. Participants should take professional advice when dealing with specific situations.
2. Crystal Options e-learning courses
After booking onto an e-learning course you will be given access to the Learning Zone on the terms of the licence referred to below for a period of 90 days when purchasing an individual unit, and 365 days when purchasing the annual licence. By using the Learning Zone you agree to these Terms and Conditions. If you do not agree to these terms, you cannot use the site.
Whilst we make every effort to keep changes to the site to a minimum, we reserve the right to make any amendments to the terms and conditions at any time to reflect changes affecting our business, including, but not limited to, changes in technology, payment methods and legal and regulatory requirements. By continuing to use this site you agree to accept any changes made to the terms and conditions.
2.1 Ownership and intellectual property rights
All Crystal Options materials are owned by the CO. All intellectual property rights in all materials available from the Crystal options, including the design, graphics and text of all printed materials and the audio of all webinars and podcasts, are owned by the Crystal options. When you are given access to the elearning zone, you are granted a non-exclusive, non-transferable, revocable licence to use the Learning materials. No Crystal Options content may be copied, reproduced, uploaded, posted, displayed or linked to in any way, in whole or in part, without our prior permission and you may not allow anyone else to access the Learning via your log-in details. Any such use is strictly prohibited and will constitute an infringement of the crystal options intellectual property rights.
Crystal Options does not warrant that the provision of any content online will always be available or be uninterrupted, timely or error free, that defects will be corrected or that such content is secure or free from bugs, viruses, errors and omissions.
The Crystal Options does not accept responsibility for anyone acting as a result of information in, or views expressed on, its training courses, including course materials. Opinions expressed are those of individual trainers and not necessarily those of the CrystalOptions. Participants should take professional advice when dealing with specific situations.
3.1 Cancellation of a face-to-to face training course
If you notify the Crystal Options in writing (by email or post) that you wish to cancel a face-to-face training course not less than 28 days before the start date of a course, you will be entitled to a 50% refund. Refunds will be processed with 28 days of receiving your request via bank transfer to the original payer.
If the reason you need to cancel a face-to-face training course is because you have been declined a visa, we can issue a full refund as long as you have proof that your visa has been declined and you give us at least 28 days’ notice.
If you withdraw for any reason less than 28 days before the start date of a course, no refund will be issued but you may transfer your place on the course to a substitute. Substitutions should be notified to the Crystal options at least 5 days prior to the course start date. If you fail to attend the course on which you are booked without giving prior notice to the CO, we are unable to refund the course fees or offer a transfer.
3.2 Transferring your place on a face-to-face training course
There is no charge for transferring your booking to the same course on an alternative date provided you notify the Crystal Options in writing not less than 28 days before the start and if there is availability. However, a transfer fee of 20% of the course fee (plus VAT) will be payable if the notice is received less than 28 days before the start of the original course. If you transfer your booking you will not receive any refund, and you will not be entitled to transfer more than once. You must make any request to transfer a course in writing, which may be sent by email to: Info@crystaloptions.co.uk
3.3 Cancellation of an e-learning course
Once you have booked an e-learning course or package the fee is non-refundable and the booking non-transferrable. If you cancel any e-learning course or package you will not be entitled to any refund, nor will you be able to transfer your place either to another person or onto another e-learning course.