General Data Protection Regulation

For Organisations to make better business decisions, challenge assumptions and respond quicker to changing customer’s need they will need access to data.

The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for the collection and processing of personal information of individuals within the European Union (EU).

Before the GDPR there was Data Protection Act (1998). for an organisation that already have DPA in place, GDPR will probably be a step change. The new legislation is to harmonise data privacy laws across Europe as well as give greater protection and rights to individuals.

Individuals, organisations, and companies that are either ‘controllers’ or ‘processors’ of personal data will be covered by the GDPR. “If you are currently subject to the DPA, it is likely that you will also be subject to the GDPR,” Says ICO website.

Business Process Re-engineering

Crystal Options will reengineer your business with the help of our consultants. We improve performance, enhance productivity and drive growth to achieve ROI.

We identify the gaps in your current process and reinvent core processes at the heart of your business to enhance operational agility and underpin new capabilities.

With the digital innovation there is need for organization to adopt the change and also mitigate the risks of changing, CO will build a suite of processes to respond to the new ways of working and remain competitive in their industry.

We help your business to thrive optimally by removing bottlenecks, duplication, redundancy, waste and any other non-value adding activity.

Change Management

For successful organizational change to be effective the mandate has to be driven by the top management. Our Change Management practice works with executives to identify and alleviate strategic and transformational challenges.

We know change is not easy but at CO we adopt approach to easily land the change, and achieve successful adoption. This change involves taking the organization through the journey. Identifies the current situation, stakeholder engagement, undertake impact assessment and analysis, including delivering the support.

Three core areas to ensure that the people, process and technology align and are ready for the transformation.

  • Business change
  • Communication
  • Training

Customer Relationship Management

Your business will thrive on having a solid relationship with your current and potential customers.  Our CRM is understanding your customers pain point and how we respond with solution to remove this. We follow your customer interactions and tailor the business solutions to their needs. CO implement CRM systems that is suitable to your line of business and industry, with training and support to ensure that your team can progress. The tool will help your organization manage your sales, marketing and customers, a complete automation that will link all entities seamlessly with data for reporting and trends which help you to forecast for the future.

Digital Transformation

With Digital transformation set to change the world, we help companies to set up their digital strategy, and create the channels to scale up and remain ahead of the game. Crystal Options enables organizations to create engaging and consistent digital experiences across every touchpoint, providing new opportunities for growth.

Innovative ideas that can transform your business will need some expertise and support to birth it, we are the extra hand to lift you up, we will reach provide you with leading edge technology suitable for your business needs and not only that implement the change.

Digital transformation is trending and is here to stay, for your company not to be left behind, talk to one of our experts and we will help you reshape your business model, bring your company up to date with modern technology and drive growth and profitability.

Business & IT Alignment

Aligning IT with business strategy is key to success in this globalized world, organizations require new ways to innovate, allocate resources and reinvent processes leveraging the latest trends. Our approach is that the Business requirements should drive IT Change not the other way round.

We work closely with our clients to understand the business needs, analyse the current state and undertake gap analysis to shape the definition of the  new target operating model.

To drive the business transformations needed to achieve success  Crystal Options provides advice on creating competitive advantage by transforming business and target operating models. We apply Business analysis principles and techniques to ensure that IT, functional areas, operations and people are aligned.


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