We have contact centre operations set up for all your customer engagements via all communication channels and at each touch points.

We are fully resourced to take on your service and respond to your client’s query as quickly and effectively as possible.

Our contact centres are designed around key functions made up of teams. Here are the usual functions we have in place;

  • Contact Center Agent –Answering contacts that come from the customers or doing outbound calls 
  • Contact Center Team Leader – Handling Escalations from agents that they weren’t able to solve 
  • Workforce Management (WFM) Lead –Prepares staff schedules, holidays and leave bookings  
  • Quality Management Team –Monitoring Interactions, preparing scorecard, recommending agent training, recommending corrective actions    
  • Management Information Systems (MIS) Team –Responsible for preparing dashboards, prepare reports, daily, monthly and yearly performance report, call volume report, etc 
  • Contact Center Manager –Responsible for overall management of the contact centre. 
We also provide Business Support and Lifestyle Concierge services for our busy clients, we undertake admin, project management, corporate gift and virtual administration functions to support your organisation.

The concierge is your personal and business support service. Outsource your personal or business tasks to us from sourcing your products, delivering services to providing administrative services and giving you time back to spend on how you wish.

We offer all lifestyle and business support system that meets all your needs. Crystal options Concierge services cater for everything that is not your core business.

We also provide call-centre, administration, corporate gifts, event planning and business support services.

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